Are the medications shipped from a licensed pharmacy?

Yes, of course.  All our medications are Health Canada approved and dispensed by our licensed and certified pharmacy located in Canada.  In Canada, only licensed pharmacies can dispense prescription medications.

Can I order my other diabetes medications from you?

Yes, we are able to dispense other prescription medications for our patients.  Please call or email to inquire about pricing and availability.

Do I need a prescription to order?

Yes, we require a valid prescription written by your doctor.

Do you accept US insurance?

Since we are located outside the US (in Canada) we have no connection with the US insurance companies.  We do provide invoice/receipt with every order that can be submitted to your insurance company for possible reimbursement.

Do you ship to the United States?

Yes, of course!  We specialize in shipping all across the United States.

How do I get my prescription(s) to you?

First, we do not require your original prescription.  We only need a copy or image in the form of a scan or picture.  You can get it to us by using any one the following methods that is convenient for you:

  1. Fax it or have your doctor’s office fax it to us at 1-866-816-3007;
  2. Scan it or take a picture of the prescription and email it to us at rx@insulinonline.com;
  3. Mail the prescription to the following address:


290 Main Street, Box 208, Niverville, MB, R0A 1E0

How is my medication packaged?

All of our medications are packaged in an insulated Styrofoam box with gel and ice packs to ensure the ambient temperature is maintained within the recommended 2 to 8 degree Celsius.

How long does shipping take?

Shipping can take 3-5 business days.  In some cases, if all of the necessary customs related documents are provided to us, you may receive your medication within 24 hours.

US Customs can choose to randomly inspect your package and this will cause delays in delivery.  This possible delay can be mitigated by providing us some additional documents and the Patient Care Representative will give you this option prior to finalizing your order.  We also recommend placing your refill orders in advance during the holiday season to avoid any seasonal delays.

Is it legal for me to order my medication from Canada?

Ordering medication for your personal use is permitted as long as you do not exceed a three month supply at a time.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Checks and Money Orders.

What is the shipping cost?

Standard shipping for medications that are not temperature-sensitive have a flat shipping fee of $10 per order.  Refrigerated medications have a shipping fee of $35 per order as they are shipped Express with extra packaging of gel packs and insulated cooler.

Still need help?

For any other questions, please write to us at service@insulinonline.com or call us at 1-866–816-4545